Lesser of Two Evils, part 2

Recently, I decided that Quicken on Windows was so substantially better in terms of features and connectedness, and Quicken for Mac was so dumb and unstable, that I needed to try it on Windows. I love my Mac, but if the software isn't right, then I will use a different platform. I am still Mac first.

Anyway, it didn't go so well.

Daniel Roger: Hi, my name is Daniel Roger. How may I help you?
Daniel Roger: Welcome to Quicken chat.   Could you provide specific details to help me better understand your situation?
Willie: I just purchased Quicken 2006 Premier. I downloaded and installed it. When I try to run it, I get a dialog box that says, "Runtime Error!". The title of the dialog box is "Microsoft Visual C++ Runtime Library"
Daniel Roger: Thanks for the ddetails.
Daniel Roger: Details*.
Daniel Roger: What I understand from you is that you are not able to install Quicken. Is that correct?
Willie: Well, technically, the installer ran and finished. When I try and run Quicken by clicking on the desktop shortcut it gives me the error I just described.
Daniel Roger: Okay.
Daniel Roger: Please let me know whether there is any firewall or anti virus installed in the system?
Willie: Yes. I am running Windows Firewall from XP SP2, and I run Symantec AntiVirus 10 Corporate Eidition
Daniel Roger: Pleas disable it.
Willie: Which one
Willie: And why?
Daniel Roger: illie we need to disable them so that we can install
Daniel Roger: Willie.
Willie: Which one needs to be disabled?
Willie: I went ahead and disabled both. I still get the same error.
Willie: I still get the same error. Are you there?
Willie: I am going to to uninstall and reinstall Quicken 2006 again with those things disabled since you haven't responded.
Daniel Roger: Sorry Willie for the delay in response.
Daniel Roger: I I really apologize for that.
Willie: I uninstalled. Now I am reinstalling. Now I am at the Installation Completed screen.
Willie: I am clicking Finish
Daniel Roger: Okay.
Willie: Now I am going to click the Quicken 2006 Premier icon on my desktop.
Willie: Same error as before.
Daniel Roger: Now, I request you to reinstall Quicken in Safe Mode. While we install Quicken in safe mode, Quicken installs with minimum drivers. Hence, it does a safe installation and it often fixes issue. If you wish then I can pass you a web page that will guide you to do that?

Willie: You mean like Windows Safe Mode/
Willie: What is the url of that page. I have to decide if I want to put up with this.
Daniel Roger: Please lets try in the safe mode first.
Daniel Roger: Please use this link http://web.intuit.com/support/quicken/2004/win/7152.html

Willie: I am in the process of doing this. Really, though, let me say this is a dumb requirement to be able to install personal finance software.
Daniel Roger: Please let me know when you have done that.
Willie: Done that. Waiting for the installer to extract files.
Daniel Roger: OKay.
Daniel Roger: Please try to open .
Willie: The installer is still running.
Willie: Clicked finish in the installer. Then I clicked done. Where it offered to launch Quicken 2006 for me. (First time for that.)
Willie: I clicked Done.
Willie: Got the same error as before.
Daniel Roger: In this case I would like to request you to request you to reinstall again in normal way by restarting the computer.
Willie: reboot out of safe mode?
Daniel Roger: Yes Willie.
Willie: should I uninstall Quicken first
Daniel Roger: You not need to uninstall as it is already in the safe mode you just need to restart the computer.
Daniel Roger: I hope we are still connected.
Willie: We are
Willie: Reboot took a while
Daniel Roger: Okay.
Willie: Do I run it or reinstall again?
Daniel Roger: Please run.
Willie: Same error.
Daniel Roger: Please give me the order number.
Willie: QSTXXXXXXX

Daniel Roger: And please provide me also the version of Quicken .
Willie: Quicken Premier 2006
DOWNLOAD for Windows which I downloaded today.

Daniel Roger: Okay.
Daniel Roger: If you wish then may I provide the free download link again with request ID.
Willie: You want me to redownload the installer from my account?

Daniel Roger: No Willie.
Willie: What I am supposed to do then?

Daniel Roger: Please give me 2 minutes while I check for the order number.
Daniel Roger: Thanks for the patience.
Daniel Roger: Please let me know the name of your bank.
Willie: Why

Willie: Are you asking which credit card I used to purchase Quicken 2006 this afternoon on February 15, 2006?

Daniel Roger: Willie it is important to know that your bank provide direct connect service or indirect for downloading.
Willie: That isn't my problem. My problem is that Quicken won't run without putting up that error I told you about at the very beginning.

Daniel Roger: I understand your concern however as the problem is with downloading Quicken we need to know the details of you bank.
Willie: No. I can't run Quicken. My bank does not matter. I purchased Quicken. I am trying to run Quicken. I may not even use Quicken for my bank account. I may just use it to track stocks. My bank does not matter.

Daniel Roger: Can you see the Quicken icon there?
Willie: Yes.

Daniel Roger: Please press control key and please double click on and try to open.
Willie: Same error.

Daniel Roger: Please use this link and follow the steps there URL: https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=1694&p_created=1129160949

Willie: At step 1, I get the error dialog.

Daniel Roger: Now iI'm sending you the link to uninstall and reinstall again please follow the steps I hope it will resolve the issue.
URL Received: https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=1686
Willie: I have followed those directions twice already.

Daniel Roger: Okay.
Willie: Each time I have had an unsuccessful time trying to run Quicken, I use Add/Remove programs to remove the Quicken before we try again.

Daniel Roger: Please make sure that you have remove Quicken from Add or remove program.
Willie: Yep, that is how I do it. See my last comment. "I use Add/Remove Programs to remove Quicken"

Daniel Roger: Please go to task manager and click on processes search for Qw.exe file and rename it to Qwold.exe and click on end processes.
Willie: There is no process named "Qw.exe" in the process tab of the Task Manager.
Daniel Roger: Okay.
Daniel Roger: Please go to start >> search >>for files or folders>>and now please search for Qw.exe in my computer
Willie: found in one place:
Willie: c:\Program Files\Quicken
Daniel Roger: Okay.
Daniel Roger: Now please download and install the Windows cleaner utility in order to un-install all Quicken program ( If any installed ) .
Daniel Roger: I am sending you a web page in order to install the windows cleaner utility.

Willie: while you are doing that, I will uninstall again
Daniel Roger: Please use this link http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Willie: I downloaded, installed and ran it. Quicken is not in the list of installed products right now. I had previously uninstalled it using Add/Remove Programs
Daniel Roger: Okay then I would like to request you to install gain in the safe mode .
Willie: No. I am done. I am going to call customer support and get a refund. Thanks for trying to help me out.
Daniel Roger: You are most welcome Willie.
Daniel Roger: While we weren't able to resolve your issue at this time, can we agree that I've provided reasonable support to address your needs? If not, please tell me how I can be of further help.
Willie: You were patient, polite and tried hard. But, as you say, my issue is unresolved.
Daniel Roger:
Is there anything else I can assist you with today regarding Quicken?
Willie: Nope.
Daniel Roger: Thanks for using Quicken. Please return to chat if the need should arise. Have a great day.

Comments

[Peter J.]

Wow, artificial intelligence has come a long way since Eliza... er, or not.

[John]

Indians aren't classified as artificial intelligence.